Where Do I Get My CF3R, the Former HERS Certificate?
Check your email first, then ask the ECC-Rater who tested the work. When a test passes, the rater registers the CF3R, and if the owner is identifiable the ECC-Provider must make a registered copy available to that owner. The CF3R is the certificate of verification that was called the HERS certificate before the ECC Program replaced the HERS Program on 1 January 2026.
- Choose your report
- Upload your plans
- Pay securely
- Permit-ready report by email
How it is supposed to reach you
Before testing starts, the rater must give you a Consumer Information Form and file it with the provider, with your name, address, phone and email. That is how the registry knows who the owner is. The Commission says the provider must send certificates of verification to the homeowner when contact details are on the registry, so search your email, including junk mail, for a message from the registry.
Other places to look
- The rater’s report to you, which lists the registry link and the numbers of the documents the rater registered.
- The builder’s closing package: at final inspection the builder must leave copies of every certificate.
- The building department’s permit file, where the CF3R was posted or viewed for final inspection.
- The registry’s project status report, which shows the CF3R’s number and date, or that it is not complete.
When none exists
A CF3R exists only where compliance required verification and the work passed. A failed test leaves a FAIL-watermarked record, as what happens after a failed test explains. The rater may not register a CF3R until the installer’s CF2R is registered. A window or water heater replacement usually needs none, as which jobs need verification shows.
Older projects
Providers keep records at least ten years. The Commission does not keep documents for public access, and there is no public lookup; see how to look up a CHEERS registration number. For a closed registry, how to find a copy of your Title 24 report lists who to ask. What the form records is on the CF3R page.
Common Title 24 Questions
- What is Title 24?
- Do I need a Title 24 report?
- How much does a Title 24 report cost?
- How long does a Title 24 report take?
- What is included in a Title 24 report?
- What plans do I need to upload?
Frequently Asked Questions
Only with a registry account on the project. CHEERS describes a homeowner account for signing documents and tracking status. Otherwise ask the rater, the builder or the department.
No. The rater's report to the owner is a separate document that itemizes each test, the amount charged and the result, and lists the registry numbers.
Explore ECC-Raters
- How Do I Complain About an ECC-Rater or Ask for a Refund?
- Is an ECC-Rater a City Inspector? Who They Work For
- The Project Owner Report and Consumer Information Form: What the ECC-Rater Owes You
- What Is a Third-Party Quality Control Program, and Why Was My HVAC Final Approved Early?
- Title 24 vs the HERS Index
View all ECC-Raters guides → · CHEERS and ECC · Title 24 guide