The Project Owner Report and Consumer Information Form: What the ECC-Rater Owes You
Two papers are addressed to you. The Consumer Information Form must arrive before any testing and explains the ECC Program, the roles and how to complain. The owner report follows testing and must show the rater's details, the registry numbers, and each test with its charge and its pass or fail result.
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- Permit-ready report by email
Three papers, three audiences
Three papers matter to an owner: the Consumer Information Form, the Project Owner Report (the CHEERS name for the rater's report) and the registry's project status report. The Energy Code requires the rater to supply the form and the report that the first two names describe. The third is the registry's summary, covered on the project status report page.
The form that comes first
Before any field verification or diagnostic testing starts, the rater or rater company has to give the owner or the owner's representative the provider's current Consumer Information Form and send a completed copy back to the provider. The form covers the ECC Program, the roles of raters, providers and rater companies, and the way to file a complaint. It also records your name, project address, phone and email. If nobody lives on site, the contact may be the landlord, developer, builder or another person with a real property interest. A rater who fails to register a valid form faces discipline.
The report that comes last
After testing, the rater or company must give a report that is a conspicuous, separate document, even if it travels through the contractor. It must show:
- the rater's name, logo if any, contact details and certification number
- the registry link and the numbers of every document the rater registered
- each test and any other service, the amount charged and the pass or fail result
The itemised charges let you compare the bill with the quote. See what an ECC test costs.
If you never received either
Ask the rater in writing first. If that fails, the provider's complaint system is the next step, described in how to complain about an ECC-Rater. A missing report is also a gap in your file, because the registry numbers on it are how you find the CF3R: finding your CF3R covers the rest.
Certificates themselves
The appendix says registered certificates of verification are made available to the owner when one is identifiable. Our residential reports tell you which verifications to expect.
Common Title 24 Questions
- What is Title 24?
- Do I need a Title 24 report?
- How much does a Title 24 report cost?
- How long does a Title 24 report take?
- What is included in a Title 24 report?
- What plans do I need to upload?
Frequently Asked Questions
The rule requires the rater to give it to you and to register a completed copy with the provider, so expect to supply your contact details.
No. The CF3R is the registered certificate of verification. The owner report is a separate paper listing what was done, what was charged and the registry numbers.
Explore ECC-Raters
- What Is a Third-Party Quality Control Program, and Why Was My HVAC Final Approved Early?
- Title 24 vs the HERS Index
- What an ECC-Rater Must Do at Your Home: Be There, Measure, Photograph
- What Happens If the ECC-Rater Cannot Be Found?
- How to Prepare for an ECC-Rater Visit
View all ECC-Raters guides → · CHEERS and ECC · Title 24 guide